Customer Care

If for any reason, you are not happy with an item, please return it within 30 days for an exchange or refund. Be sure not to remove the original tags. Send your package via Canada Post, certified mail, FedEx or any trackable shipping method. We recommend that you insure your package against loss en route to luxeport. We cannot be responsible for packages until they arrive at our returns department. As long as the product is in resalable condition, and with all original components included, we will process your refund or credit upon arrival. We will notify you once we have received and refunded or credited your returned item. Shipping costs will only be refunded if the product is defective.

luxeport will handle all warranty questions. If we made an error on your order or an item is found defective, please call us: at 1-800-939-luxe (Monday - Friday 9 - 5 MST) or e-mail us at: support@luxeport.com

1. Send your package via Canada Post, certified mail, FedEx or any trackable shipping method.
Please use the following address:

luxeport
14323-106A Avenue,
Edmonton, Alberta
T5N 1E3

2. We recommend you ship your item with a carrier that provides a tracking number as well as insurance. luxeport will not be held liable for products lost in transit.

3. Turn around time for credits and replacements is 2-3 weeks if the item is in stock.