Our Commitment to Your Happiness
At Luxeport, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to make the process of rectifying that as smooth and hassle-free as possible.
Simple & Transparent Returns
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Return Window: You have 30 days from the date of delivery to initiate a return.
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Condition of Returns: Products must be returned in their original condition, unused, and with
all original packaging.
Return Process
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Contact Us: Reach out to our customer service team at service@luxeport.com
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Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
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Shipping Returns: Please ship the item back to us at the address provided. We recommend using a trackable shipping service.
Refund Policy
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Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our return condition standards.
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Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
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Exchange Process: If you need to exchange an item for a different size, color, or product, please follow the same return process. Once the return is received and inspected, we will ship out your new item.
Special Considerations
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Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded but may be eligible for an exchange or store credit.
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Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Questions?
Our customer service team is here to help with any questions or concerns regarding our return policy or the process involved.
Contact Us
